The Global IT Helpdesk provides IT support to our worldwide staff. The Global Help Desk Engineer’s primary responsibility is to help our teams do awesome things by being the first point of contact for helpdesk tickets and training. You’ll get to join (and help build) a global team in a growing software company, work with a high degree of autonomy in a social and friendly office, and grow your technical and people skills in a highly engaged environment. The position is located in San Mateo, California. Some international travel may be required.

What you will do

  • Respond to assigned helpdesk tickets and resolve to customer satisfaction
  • Enroll users in our SAAS services using our custom tooling
  • Allocate hardware for new and existing staff and configure in our MDM system
  • Work on IT department projects, both individually and with others
  • Provide training (both 1 on 1 and in groups) to our users so they can be most productive with the tools and services that we provide
What we are looking for
  • 2-3 years (or more) ’ IT experience
  • Intrinsic motivation and positive attitude
  • Excellent verbal and written communication skills
  • Great skills with MacOS X and Windows
  • Good TCP/IP networking skills
  • Experience with tools like Google Apps, AirWatch, ZenDesk,
  • Willingness to learn Unix, Python, DevOps skills
  • Ability to problem solve in a fast paced environment
To apply: send your resume and cover letter to itjobs@neotechnology.com