Neo4j Startup Program Terms

Last Updated: August 1, 2025

These Neo4j Startup Program Terms consist of the terms below (“Agreement“). It forms a binding agreement between Neo4j Inc. (“Neo4j“) and the entity or person agreeing to these terms (“Company” or “you“).

This Agreement takes effect when you click a check box presented with these terms, when you access or apply to the Neo4j Startup Program, by signing or accepting an Order Form referencing this Agreement, or otherwise agree to it (the “Effective Date“). By accepting on behalf of an entity, such as the company you work for, you represent and warrant that (i) you have the legal authority to bind that entity; (ii) you have read and understand this Agreement; and (iii) you agree, on behalf of that entity as Customer, to this Agreement.

  1. PROGRAM OVERVIEW. The Agreement governs Company’s application in the Neo4j Startup Program (“Program“) and Company’s participation in the Program, provided that Neo4j has accepted Company in writing.
  2. ELIGIBILITY, APPLICATION, & SELECTION.
    1. Eligibility. Company must satisfy the eligibility requirements specified at the Program website available at https://neo4j.com/startup-program (“Program Site”), which includes (a) having a primary place of business located in a jurisdiction where the Neo4j Cloud Offering is offered; (b) be in a funding stage between pre-seed and Series B; and (c) actively building a product or offering a service (e.g., agencies and consulting firms are not eligible).
    2. Application. Company must provide accurate and complete information in the Program application form located at the Program Site. Company must be prepared to provide documentation to support its responses upon Neo4j’s written request.
    3. Selection. Neo4j has sole discretion to approve or reject Company’s application to participate in the Program, including for reasons such as the geographic region or country of the Company’s primary place of business. Neo4j will notify Company of its acceptance in writing by email. If Neo4j cannot reach Company within ten (10) business days of initial contact using the contact information provided in the application, then Company forfeits its collection of Cloud Credits.
  3. BENEFITS & CONDITIONS.
    1. Benefits & Credits. Subject to the terms of this Agreement, Neo4j may provide Company with Cloud Credits. Company may only redeem these Cloud Credits directly from Neo4j for use with its Cloud Offering and only for the AuraDB Professional or AuraDB Business Critical tiers. Company must redeem and use Cloud Credits by the deadline communicated in writing by Neo4j (such expiration date being the “Credit Expiration Date”). The Cloud Credits may be issued in increments at Neo4j’s discretion. Cloud Credits are not refundable, not redeemable for cash, and may not be sold or bartered. Company’s use of the Cloud Offering is subject to Company’s acceptance of the Neo4j Aura Self-Serve Terms of Service available at https://neo4j.com/legal-terms (“Aura Terms”). Company is responsible for all Cloud Offering usage fees or charges, as described in the Aura Terms, which are not covered by, or in excess of, the Cloud Credits. Neo4j is not required to notify Company when Cloud Credits are exhausted. Company is responsible for any incidental expenses, taxes, or usage beyond the granted benefits.
    2. Conditions. The Cloud Credits to Company are void if Neo4j in its reasonable discretion determines there is misuse, abuse or fraud, including where Company provides false information in connection with Company’s account, creates multiple accounts for the purpose of obtaining credits, or violates the terms applicable to Company’s use of the Cloud Offering or Cloud Credits. Voided Cloud Credits will be cancelled or revoked in addition to other rights or remedies that may be available to Neo4j, which may include invoicing Company for fees incurred with its use of the Cloud Offering in accordance with the Aura Terms. Further, Cloud Credits are void where prohibited by law.
    3. No Program Fees. No fees, commissions, revenue share or other payments will be due or payable under this Agreement. Each party is responsible for its own costs and expenses related to this Agreement.
  4. UPDATES. Neo4j may at any time and in its discretion modify or update the terms of the Program and this Agreement, and will make such modified or updated terms available in writing.
  5. PUBLICITY AND COMMUNICATION.
    1. Company’s Name and Trademarks. Company grants Neo4j permission to use their company name, logo, trademarks, testimonials, and data related to Company’s application to the Program for marketing, promotional, and Program-related purposes. Company further agrees, at Neo4j’s written request, to participate in a win release regarding Company’s participation in the Program, prepare a case study or video testimonial with Neo4j regarding the Cloud Offering, present at a Neo4j event, and/or speak with the media.
    2. Communication and Privacy. Neo4j will process personal data in compliance with this Agreement and Neo4j’s Privacy Policy. Company further authorizes Neo4j to contact Company for any of the following purposes: (a) regarding the Program, including information relating to Program resources, support, or this Agreement; (b) with relevant Neo4j promotional and marketing materials; (c) to reasonably request information from Company about Company’s business as it relates to the Program; and/or (d) as otherwise permitted under this Agreement. Company also consents to Neo4j disclosing information on the Company’s purchase and use of the Cloud Offering to any of the Company’s then-current investor(s) as identified in Company’s application.
  6. CONFIDENTIALITY. Each party (as “Receiving Party”) will use the same degree of care that it uses to protect the confidentiality of its own confidential information (but not less than reasonable care) to (i) not use any Confidential Information of the other party (the “Disclosing Party”) for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to those needing it for the Agreement, who have agreed to similar protections as those herein, and whom Receiving Party shall be liable for compliance hereof. If Receiving Party is required by law or court order to disclose Confidential Information, then Receiving Party shall, to the extent legally permitted, provide Disclosing Party with advance written notification and reasonably cooperate in any effort to obtain confidential treatment of the Confidential Information. Disclosure of Confidential Information can cause substantial harm, so the Disclosing Party may seek equitable relief in addition to other legal remedies.
  7. TERM & TERMINATION.
    1. Term. This Agreement is effective as of the Effective Date. The Agreement will remain in effect until the later of (i) twelve (12) months from the Effective Date or (ii) the Credit Expiration Date.
    2. Termination for Convenience. Either party may terminate this Agreement upon thirty (30) days’ written notice.
    3. Termination for Cause. Each party may terminate this Agreement with written notice if (i) the other party commits a material breach and fails to cure it within thirty (30) days following a written request from the notifying party to cure such material breach; or (ii) the other party ceases business operations or becomes subject to bankruptcy or insolvency proceedings that are not dismissed within sixty (60) days.
    4. Effect of Termination. Upon termination or expiration, Company will lose all Cloud Credits, including any Cloud Credits not yet delivered or consumed. Each party must immediately discontinue use of trademarks. However, Company’s use of the Cloud Offering will not be terminated under this Agreement. Company’s use of the Cloud Offering will continue subject to the Aura Terms.
  8. DISCLAIMERS & LIMITATION OF LIABILITY.
    1. Disclaimer. Each party disclaims all warranties, express or implied, including, without limitation, merchantability, non-infringement, satisfactory quality, and fitness for a particular purpose. To the fullest extent permitted by law, the Program, services, and materials provided are furnished “as is” without any warranty of any kind, whether express, implied, or statutory, and at Company’s option and risk. Neo4j does not guarantee any results.
    2. Limitation of Liability. Except for Section 9 (Indemnification), to the fullest extent permitted by law regardless of the theory or type of claim: (a) no party may be held liable under this Agreement or arising out of performance of this Agreement for any damages other than direct damages, even if the party is aware or should know that such damages are possible and even if direct damages do not satisfy a remedy, and (b) no party may be held liable for damages under this Agreement in the aggregate of more than the amount of credits that Neo4j has issued to Company under this Agreement in the three (3) months before the date of the activity giving rise to the first claim.
  9. INDEMNIFICATION. Company will defend and indemnify Neo4j, its affiliates, directors, officers and employees against all liabilities, damages, losses, costs, fees (including legal fees), and expenses relating to any third-party allegation, claim, or legal proceeding to the extent arising out of Company’s (a) participation in the Program, or (b) noncompliance with or breach of this Agreement. Neo4j will (i) promptly notify Company in writing of the claim, (ii) allow the Company to control the investigation, defense, and settlement at Company’s sole expense, and (iii) provide necessary cooperation and assistance reasonably requested at Company’s expense. Company will not settle a claim binding Neo4j to any obligation (except payment covered by Company or ceasing to use infringing materials) or to an admission of fault without Neo4j’s written consent, which will not be unreasonably withheld, conditioned or delayed. Any indemnification obligation under this Section will not apply if Neo4j settles or makes any admission with respect to a claim without the Company’s prior written consent.
  10. GENERAL.
    1. Notice. All notices must be in writing (in English) and addressed via email: (a) for Neo4j, notices must be sent to legal@neo4j.com, unless indicated otherwise herein; and (b) for Company, to the email address (included in an application), or if no such email is available, Company acknowledges that the means of notice shall be at Neo4j’s reasonable discretion. Notices will be deemed to have been received by the addressee upon the day of sending by email. Neo4j may change its email address for notices under this Agreement by providing Customer written notice in accordance with this Section 10.1.
    2. Governing Law. This Agreement shall be governed by the laws of the State of California, excluding its conflicts of law rules, and the parties’ consent to exclusive jurisdiction and venue in the state and federal courts located in Santa Clara, California, without regard to the United Nations Convention on the International Sale of Goods.
    3. Waiver. No waiver will be implied from conduct or failure to enforce rights. No waiver will be effective unless in a writing signed on behalf of the party against whom the waiver is asserted.
    4. Severability. If any provision of this Agreement is judged by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.
    5. Force Majeure. Neither party shall be liable to the other party or any third party for failure or delay in performing its obligations under this Agreement when such failure or delay is due to any cause beyond the control of the party concerned, including, without limitation, acts of God, governmental orders or restrictions, fire, or flood, provided that upon cessation of such events such party shall thereupon promptly perform or complete the performance of its obligations hereunder. Customer’s payment obligations are not subject to force majeure.
    6. Amendments. Except as stated in Section 4 (Updates to Terms) or otherwise specified in this Agreement, this Agreement may be amended or supplemented only by a writing that refers explicitly to this Agreement and that is signed on behalf of both parties.
    7. Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes all previous written or oral agreements or communication relating to the subject matter of this Agreement.
  11. DEFINITIONS.
    1. “Cloud Credits” means service credits, redeemable coupons or codes for use with the Cloud Offering.
    2. “Cloud Offering” means the software-as-a-service cloud offering as offered by Neo4j.
    3. “Confidential Information” means all information identified as confidential at disclosure or that should reasonably be known as confidential due to its nature and the circumstances. Confidential Information shall not include information the Receiving Party can demonstrate: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of Receiving Party with no access to such information.
    4. “Neo4j Startup Program” means the program described at https://neo4j.com/startup-program.
    5. “Privacy Policy” means Neo4j’s Privacy Policy made available at https://neo4j.com/legal-terms/.