Neo4j Startup Partner Program Terms

Last Updated: August 4, 2025

These Neo4j Startup Partner Program Terms consist of the terms below (“Agreement“). It forms a binding agreement between Neo4j Inc. (“Neo4j“) and the entity or person agreeing to these terms (“Partner” or “you“).

This Agreement takes effect when you click a check box presented with these terms, when you access or apply to be a partner in the Neo4j Startup Partner Program, or otherwise agree to it (the “Effective Date“). By accepting on behalf of an entity, such as the company you work for, you represent and warrant that (i) you have the legal authority to bind that entity; (ii) you have read and understand this Agreement; and (iii) you agree, on behalf of that entity as Partner, to this Agreement.

  1. PROGRAM OVERVIEW. The Agreement governs Partner’s application in the Startup Partner Program (“Program“) and Partner’s participation in the Program, provided that Neo4j has accepted Partner in writing.
  2. APPLICATION & SELECTION.
    1. Application. Partner must provide accurate and complete information in the Program application form available at https://neo4j.com/startup-program (“Program Site”). Partner must be prepared to provide documentation to support its responses upon Neo4j’s written request.
    2. Selection. Neo4j has sole discretion to approve or reject Partner’s application to participate in the Program, including for reasons such as the geographic region or country of the Partner’s primary place of business. Neo4j will notify Partner of its acceptance in writing by email. If Neo4j cannot reach Partner within ten (10) business days of initial contact using the contact information provided in the application, then Partner forfeits its Benefits.
  3. CONDITIONS.
    1. Active Status. To maintain active status as a partner in the Program, Partner must assign at least one point of contact to receive Program updates and, at Neo4j’s written request, to verify startup applications from Partner’s organization. Further, Neo4j must receive at least three (3) applications from startups that are members of Partner’s organization in any given twelve (12) month period.
    2. Partner Responsibilities. Benefits are for Partner’s internal use only and Partner may not sell, transfer, or sublicense its Benefits to any other entity or person, except that Partner may share its Partner Code with its members for their application to the Neo4j Startup Program. Partner is responsible for the security of its Partner Code and should share it in a manner with its members to maintain its security and confidentiality. Partner must notify Neo4j of any unauthorized use of, distribution, or access to its Partner Code. Repeated unauthorized disclosures of the Partner Code may lead to termination of this Agreement.
  4. UPDATES. Neo4j may at any time and in its discretion modify or update the terms of the Program and this Agreement, and will make such modified or updated terms available in writing.
  5. PUBLICITY AND COMMUNICATION.
    1. Partner’s Name and Trademarks. Partner grants Neo4j permission to use their company name, logo, trademarks, testimonials, and data related to Partner’s application to the Program for marketing, promotional, and Program-related purposes.
    2. Communication and Privacy. Neo4j will process personal data in compliance with this Agreement and Neo4j’s Privacy Policy. Partner further authorizes Neo4j to contact Partner for any of the following purposes: (a) regarding the Program, including information relating to Program resources, support, or this Agreement; (b) with relevant Neo4j promotional and marketing materials; (c) to reasonably request information from Partner about Partner’s business as it relates to the Program; and/or (d) as otherwise permitted under this Agreement.
  6. CONFIDENTIALITY. Each party (as “Receiving Party”) will use the same degree of care that it uses to protect the confidentiality of its own confidential information (but not less than reasonable care) to (i) not use any Confidential Information of the other party (the “Disclosing Party”) for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to those needing it for the Agreement, who have agreed to similar protections as those herein, and whom Receiving Party shall be liable for compliance hereof. If Receiving Party is required by law or court order to disclose Confidential Information, then Receiving Party shall, to the extent legally permitted, provide Disclosing Party with advance written notification and reasonably cooperate in any effort to obtain confidential treatment of the Confidential Information. Disclosure of Confidential Information can cause substantial harm, so the Disclosing Party may seek equitable relief in addition to other legal remedies.
  7. TERM & TERMINATION.
    1. Term. This Agreement is effective as of the Effective Date and will remain in effect until terminated in accordance with this Section 7.
    2. Termination for Convenience. Either party may terminate this Agreement upon thirty (30) days’ written notice.
    3. Termination for Cause. Each party may terminate this Agreement with written notice if (i) the other party commits a material breach and fails to cure it within thirty (30) days following a written request from the notifying party to cure such material breach; or (ii) the other party ceases business operations or becomes subject to bankruptcy or insolvency proceedings that are not dismissed within sixty (60) days.
  8. DISCLAIMERS & LIMITATION OF LIABILITY.
    1. Disclaimer. Each party disclaims all warranties, express or implied, including, without limitation, merchantability, non-infringement, satisfactory quality, and fitness for a particular purpose. To the fullest extent permitted by law, the Program, services, and materials provided are furnished “as is” without any warranty of any kind, whether express, implied, or statutory, and at Partner’s option and risk. Neo4j does not guarantee any results.
    2. Limitation of Liability. Except for Section 9 (Indemnification), to the fullest extent permitted by law regardless of the theory or type of claim: (a) no party may be held liable under this Agreement or arising out of performance of this Agreement for any damages other than direct damages, even if the party is aware or should know that such damages are possible and even if direct damages do not satisfy a remedy, and (b) no party may be held liable for damages under this Agreement in the aggregate of more than the five hundred U.S. dollars ($500.00).
  9. INDEMNIFICATION. Partner will defend and indemnify Neo4j, its affiliates, directors, officers and employees against all liabilities, damages, losses, costs, fees (including legal fees), and expenses relating to any third-party allegation, claim, or legal proceeding to the extent arising out of Partner’s (a) participation in the Program, or (b) noncompliance with or breach of this Agreement. Neo4j will (i) promptly notify Partner in writing of the claim, (ii) allow Partner to control the investigation, defense, and settlement at Partner’s sole expense, and (iii) provide necessary cooperation and assistance reasonably requested at Partner’s expense. Partner will not settle a claim binding Neo4j to any obligation (except payment covered by Partner or ceasing to use infringing materials) or to an admission of fault without Neo4j’s written consent, which will not be unreasonably withheld, conditioned or delayed. Any indemnification obligation under this Section will not apply if Neo4j settles or makes any admission with respect to a claim without the Partner’s prior written consent.
  10. GENERAL.
    1. Notice. All notices must be in writing (in English) and addressed via email: (a) for Neo4j, notices must be sent to legal@neo4j.com, unless indicated otherwise herein; and (b) for Partner, to the email address (included in an application), or if no such email is available, Partner acknowledges that the means of notice shall be at Neo4j’s reasonable discretion. Notices will be deemed to have been received by the addressee upon the day of sending by email. Neo4j may change its email address for notices under this Agreement by providing Partner written notice in accordance with this Section 10.1.
    2. Governing Law. This Agreement shall be governed by the laws of the State of California, excluding its conflicts of law rules, and the parties’ consent to exclusive jurisdiction and venue in the state and federal courts located in Santa Clara, California, without regard to the United Nations Convention on the International Sale of Goods.
    3. Waiver. No waiver will be implied from conduct or failure to enforce rights. No waiver will be effective unless in a writing signed on behalf of the party against whom the waiver is asserted.
    4. Severability. If any provision of this Agreement is judged by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.
    5. Force Majeure. Neither party shall be liable to the other party or any third party for failure or delay in performing its obligations under this Agreement when such failure or delay is due to any cause beyond the control of the party concerned, including, without limitation, acts of God, governmental orders or restrictions, fire, or flood, provided that upon cessation of such events such party shall thereupon promptly perform or complete the performance of its obligations hereunder.
    6. Amendments. Except as stated in Section 4 (Updates to Terms) or otherwise specified in this Agreement, this Agreement may be amended or supplemented only by a writing that refers explicitly to this Agreement and that is signed on behalf of both parties.
    7. Entire Agreement. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes all previous written or oral agreements or communication relating to the subject matter of this Agreement.
  11. DEFINITIONS.
    1. “Benefits” means benefits that a Partner with active status is eligible to receive as part of the Program. These benefits include, but are not limited to, a unique code for Partner’s startups applying to the Neo4j Startup Program (“Partner Code”) and use of the official Neo4j logo to promote Partner’s status in the Program.
    2. “Confidential Information” means all information identified as confidential at disclosure or that should reasonably be known as confidential due to its nature and the circumstances. Confidential Information shall not include information the Receiving Party can demonstrate: (i) was rightfully in its possession or known to it prior to receipt of the Confidential Information; (ii) is or has become public knowledge through no fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of Receiving Party with no access to such information.
    3. “Neo4j Startup Program” means the program described at https://neo4j.com/startup-program.
    4. “Privacy Policy” means Neo4j’s Privacy Policy made available at https://neo4j.com/legal-terms/.