The traditional knowledge management goals of sharing information, improving customer and employee experiences, and keeping operational costs down have never been more essential. However, the events of the past year have upset the plans of even the most successful companies, causing them to reconsider their road maps to accelerate the pace in some areas and navigate detours in others.
One area that continues to rise in importance is AI—along with the related technologies of augmented intelligence, machine learning, process automation, natural language processing, and low- and no-code development.
In the KM space, a spectrum of AI-related technologies is increasingly being deployed by sophisticated organizations to help improve decision making, support remote workers, enhance omnichannel customer interactions, automate financial processes, improve warehouse/supply chain operations, sharpen fraud detection, expedite pharmaceutical research, and elevate patient care.
To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.