Knowledge Management 2.0: have we found a way to make KM work?

Knowledge management is the collection of methods related to creating, sharing, and managing the knowledge and information an organisation contains. It leverages what we already know to find new things that can help us. But one of the peculiarities of knowledge is that some of it is regular and some of it isn’t. Knowledge management 1.0 hasn’t progressed that far because of these exceptions to the norm. Facts and their patterns of knowledge exhibit uniformity in some areas, irregularity in others, density in certain places, and sparsity in certain others—knowledge is patchy.

Read more: