Excerpt from article published on Dataversity.net.
“Using semantics to drive chatbots is emerging,” says Dave McComb, President of information consultancy Semantic Arts. “Getting from simple question answering to actual conversation is going to involve a number of interlocking Knowledge Graphs.”
eBay ShopBot, a voice-activated (Alexa, Google Home) system for shopping from eBay’s huge catalog by conversing with the agent already impresses Jim Webber, Chief Scientist at Graph Database vendor Neo4j:
“This is no small feat, encompassing Natural Language Processing and a huge underlying Knowledge Graph that can distinguish one customer’s needs for a sports gear bag from another customer’s needs for a laptop bag,” he says. “The level of intelligence that the system projects is really phenomenal.” Where brands like eBay go, “others will follow.”
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Keywords: knowledge graphs • Semantic Technology • semantic web