Government and enterprises, in an unprecedented period in history, have been compelled to accelerate and bring forward their digital transformation strategies. The pandemic has vaulted the governments and businesses into the next stage of digital transformation and online services.
Personalization, efficiency, and effective services are only possible with a comprehensive, 360o view of citizens and customers. This understanding is built on and powered by data. More than ever, data has become integral for organizations interested to get ahead of the curve, gaining a competitive advantage, and engaging their customers more effectively.
In that regard, Singapore has taken the lead in championing the use of data. Singapore has unveiled two new programmes to drive the adoption of artificial intelligence (AI) in the government and financial services sectors. It also plans to invest another SG$180 million ($133.31 million) in the national research and innovation strategy to tap the technology in key areas, such as healthcare and education.
The focus of the first day at the OpenGov Leadership Forum was aimed at unpacking the importance of data in empowering the public and private sectors to power mission outcomes, better serve citizens, ensure security and compliance, enhance IT efficiency, and maximize productivity.