Telecommunications is all about connections, but tech teams are seeing a steep rise in service complexity. As a result, it’s becoming harder for IT to manage increasingly complex network structures, diverse products and bundles while ensuring high levels of customer satisfaction and retention.
Competition is fierce, and real-time insights are critical to ensure high performance. There’s a vast amount of data available for this, but the relationships and correlations between data points aren’t always easy to discern.
This is where graph data platforms come into play — data can be connected with an infinite number of nodes. Each node represents an entity, such as a person, place, thing or category. The purpose is to reveal and predict how people, processes and systems are interrelated. For telcos, graph data platforms can deliver a significant competitive advantage.