Empowering Voice AI Agents with Real-Time Knowledge from Neo4j

Session Track: Knowledge Graphs

Session Time: 04:15 pm - 04:30 pm November 6

Session description

As voice AI agents become more integrated into business workflows, the need for dynamic, context-aware knowledge retrieval is greater than ever. In this talk, Rob will share how he uses Neo4j as a real-time knowledge store powering intelligent voice agents that support customer service, sales, and operational tasks across sectors. By leveraging Neo4j’s graph structure, our agents can understand and traverse complex relationships—between products, services, customers, and support documentation—to deliver accurate, personalised responses in real time.

Speaker

Rob Wylie

Chief AI Officer, Simply AI

Robert Wylie is Chief AI Officer at Simply AI, where he leads the development of advanced voice agents and Retrieval-Augmented Generation (RAG) systems. He began his career in KPMG’s Data & AI team, specialising in data strategy, analytics, and platform engineering, before moving to Australia to support clients with complex AI and data engineering challenges. Since returning to the UK, Robert has led a £1 million government-funded innovation project, shaping Simply AI’s product from the ground up. With deep expertise in applied AI, he focuses on creating intelligent, real-time systems that drive real business impact.