Drive Conversions, Build Loyalty, and Prevent Churn
using a Customer Graph
Decode your customer’s DNA. Build a knowledge graph to find the relationships and hidden patterns that drive next-gen, real-time personalization.
Offer better recommendations
Find hidden patterns for deeper customer context and insights.
Improve Customer Segmentation
Group customers by behavior, relationships, preferences and more.
Accurately Identify Customers
Use entity resolution to merge and deduplicate customer records.
Continuously improve Customer Experience
Easily add new customer data with a flexible schema.
Use Graph Intelligence to Better Understand Your Customers
Stop guessing. Watch how graph intelligence maps the complex relationships between customers, products, and interactions—transforming raw data into the ability to predict exactly what they need next.
Capabilities
Get Complete Customer Insights to Create Personalized, Relevant Experiences
Instantly decode customer intent. Analyze connections at scale with graph algorithms to transform raw behavior data into accurate predictions of future needs.
Go beyond basic grouping. Use community detection algorithms to pinpoint micro-segments, ensuring you always deliver the right offer on the right channel.
Stop looking at fragments. Use entity resolution to stitch together anonymous clicks and known profiles from every sourceâcreating a single, undeniable view of the customer journey.
Adapt in real-time. Leverage a flexible graph schema to update your model instantly as new data flows in and business goals change.
Use Cases
Improve Customer Experience with Graph Intelligence
Make Real-Time Product Recommendations
Use your customer data to create opportunities for additional sales, cross-selling, and upselling.
Build a Customer Loyalty Program
Design a loyalty program based on customer insights, preferences, and segmentation.
Optimize Intelligent Ad Campaigns
Use the power of AI for precision targeting and to drive conversions.
Create Context-Aware Customer Service Chatbots
Model your data with a knowledge graph to give a chatbot the context needed to provide complete answers.
Loved by Devs. Deployed Worldwide.
1,700+ organizations build on Neo4j for data breakthroughs. Build with a comprehensive platform for modeling, managing, and retrieving context.
“We’re moving beyond mass marketing to individual understanding. The challenge isn’t just knowing what someone clicked—it’s understanding why they clicked it and what they might need next.”
John Persing
CTO, What If Media Group
“I set out to connect all our datasets in a knowledge graph. Verifying identities and understanding complex business relationships became absolutely crucial. That’s what led us to Neo4j.”
Jin Foo
Head of Data & Analytics, Prospa
“When we spot a pattern, we can easily make adjustments to dig into what’s taking place. It’d be extremely hard to do without Neo4j, because we’d spend 90% of our time rewriting schemas.”
Henrik Johansson
DUCK, CTO & Co-founder
“Only about 35% of our network is routable, given every origin and destination airport we serve. Index-free adjacency was valuable as we considered the efficiencies of traversals through the graph.”
Luka Petrovic
Developer, WestJet
