Occasionally upon upgrade or re-install, Neo4j Desktop may throw a repetitive port conflict exception for ports 7474, 7687, 7473, whilst providing a ”Fix Configuration” option. However, selecting this option does not resolve the port conflict in certain cases. Attempting to start the database with the play button results in a port conflict notification prompting to fix configuration. Clicking on fix configuration changes nothing and the database does not start up.
Database does start up using
bin\neo4j console and is accessible via a standalone chrome browser, whilst launching the neo4j
browser throws the error suggesting invalid credentials, use :server connect. Issuing :server connect throws the error
credentials provided could not be used.
First thing to check is whether the default/configured http, https, bolt ports are allowed in the OS firewall and/or antivirus.
The second check is to do an
nc -l -p <port> which will check the port availability locally and also whether the port is
already in use by another application/process. A variant of this is
nc -v <hostname> <port> where neo4j server is on a
remote instance. For windows, one can use the built-in telnet tool via the command prompt e.g. as
telnet hostname.domain.com 7687.
Following above checks, it is worth attempting taking a backup of the .Neo4jDesktop directory at
/Library/Application Support/ on MacOSX or
%USERPROFILE%.Neo4jDesktop\ and %USERPROFILE%\AppData\Roaming\Neo4j Desktop\
on Windows, then removing these directories, followed by a re-install of the desired Neo4j Desktop version and an OS restart.
If port conflict persists, the next step in troubleshooting is to check for potential issues with the OS’s
Hosts file on Linux and Mac OS is found at (/etc/hosts). Windows has a hosts file as well, on Windows you can find it in
\Windows\System32\drivers\etc\. A quick check to test whether the OS is able to correctly resolve hostnames, one can execute
tracert localhost, which should print a single hop. The only line in the hosts file is the following line, and we
can comment out, delete or modify this line or file if needed . A sample output is:
$ traceroute localhost traceroute to localhost (127.0.0.1), 64 hops max, 52 byte packets 1 localhost (127.0.0.1) 1.167 ms 0.112 ms 0.085 ms
If the trace route returns an empty result, try commenting out everything related to localhost in the hosts file. Then try
running the command
tracert localhost again. Following this, try starting a graph database in Desktop to see if the issue
has been resolved. The line in hosts file should be commented out when testing in Desktop.
The above steps have been tested to alleviate port conflict issues encountered.
- Last Modified: 2020-09-23 21:26:58 UTC by Umar Muzammil.
- Relevant for Neo4j Versions: Neo4j Desktop 1.x.
- Relevant keywords desktop.